Returns & Exchanges
At PiPi Tea, we want you to be completely satisfied with your purchase. If your tea or accessories don't meet your expectations, you can return unopened items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare the Package
Carefully pack the unused items in their original packaging, ensuring all seals are intact, and include a copy of your packing slip.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing