Frequently Asked Questions
Everything you need to know about our premium blends and services.
How long does shipping take for PiPi Tea orders?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.
Are your tea leaves organic and sustainably sourced?
Yes, we partner exclusively with fair-trade certified farms that prioritize organic farming practices and sustainable harvesting methods.
What is your return policy for tea products?
Due to the perishable nature of our products, we only accept returns on unopened tea tins within 30 days of purchase. Accessories can be returned in original condition.
How should I store my tea to keep it fresh?
We recommend storing your tea in a cool, dark, and dry place. Keep the leaves in our airtight PiPi Tea tins to preserve the essential oils and aroma.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to follow its journey to your doorstep.